🔌 Salesforce, Reverse ETL, and connectors: your stack, connected
Bring your sales pipeline right alongside product behavior. With our new Salesforce integration, key CRM data like open deals, pipeline stages, and account contacts now lives directly where you analyze user activity.
Beyond Salesforce, this release makes your data fully bi-directional. Reverse ETL syncs Usermaven audiences back to your team's operational tools, external MCP connectors allow Maven AI to tap into external context, and custom engagement scoring gives you complete control over how engagement is measured.
☁️ Salesforce is now a supported CRM connection
Connect Salesforce from the integrations catalog and your CRM records appear beside the product data you already track. This first release is read only, so nothing is written back to your org.
- Sync Accounts, Contacts, Leads, and Opportunities, along with stage history and contact roles.
- Per org field mapping. Every Salesforce org has its own schema, so Usermaven reads yours and lets you decide what maps where.
- Sandbox support from day one. Point the connection at a sandbox, get the mapping right, then switch to production.

🔄 Reverse ETL: send your audiences where they are needed
Audiences built in Usermaven now sync directly to the tools your teams use to take action. With reverse ETL, your audience segments flow seamlessly to external platforms, ensuring marketing and lifecycle campaigns run on the exact same data as your product analysis.
- Sync any Usermaven audience out to HubSpot or Customer.io.
- A guided setup flow walks through choosing the audience, picking the destination, and lining up fields.
- Profile audiences are now available in audience syncs, with badges in the navigation marking what is new.

🎯 Engagement criteria you define
What counts as an engaged contact is not the same for a self serve tool and an enterprise platform. Engagement scoring is now configurable instead of fixed.
- A dedicated Engagement Criteria page in settings, moved out of general settings so it is easier to find.
- Adjust criteria directly from Contacts, without leaving the list you are looking at.

🔌 External MCP Connectors
Maven AI has been able to answer questions about your Usermaven data for a while. With external connectors, it can pull in the context that lives elsewhere too.
- Add external MCP connectors and enable them across the workspace.
- Approve multiple workspaces and scopes in one consent step, so the access you grant matches what you expect.
- A new streaming runtime returns answers as they are generated instead of making you wait for the whole response.
📊 Dashboards, segments, and billing
- Dashboard sharing by member. Share a dashboard with specific workspace members instead of choosing between the whole workspace and nobody.
- Paddle setup, simplified. Identity resolution now runs during setup, and unresolved identities are surfaced while you map rather than dropped quietly.
- A rebuilt segments query builder, plus one unified segment analysis selector that behaves the same way across Journeys.

🛠️ Stability and fixes
- HubSpot deal association and destination tokens now refresh automatically instead of expiring silently.
- Salesforce refresh tokens persist correctly when they rotate, so long lived connections stay connected.
- Audience sync setup is streamlined, with clearer entitlement messaging.
- Segment date and frequency controls behave correctly.
- Engagement criteria copy is clearer about what each threshold does.
- Contacts segment counts and visitor page counts are accurate again.
That's a wrap for this release.
All of this is live in your workspace now. Salesforce and audience syncs are available from the integrations catalog, and engagement criteria sit in your workspace settings.
We're excited to see how you put these integrations to work.
More integrations and updates are already on the way.



































